If a customer refuses to pay for the excess shipping cost and demands that we must ship it as per eBay's shipping policy, you may use this response.

Please edit depending on the situation:


Hello [Customer's Name], 

Thank  you for your reply. 

Please understand this has been mentioned in the ad as there are rare occasions shipping costs exceeds our free shipping limit.

Here's a screenshot of the policy: https://prnt.sc/L_OhLctT4_3S 

Our policy states that we may cancel an order if the shipping cost exceeds our free shipping coverage. Nevertheless, we always inform customers and provide the option to pay the extra shipping cost if they’d still like to proceed. Most of our customers understand and are happy to go ahead. However, this is completely optional and if you’re not comfortable with the additional charge, we can simply cancel the order and process a full refund for you. 

Please let us know if you would like to proceed with cancelling the order. 

We hope to hear from you soon. 

Kind regards, 
Oz Best Dealz Online Team